FREQUENTLY ASKED QUESTIONS
&
REVIEWS
What our Customers say?
Since 2016, our mission has been to reveal Ecuador’s core to the world,
as one of the most beautiful countries in South America and the world.
As a 100% Ecuadorean company, our friendly staff will be happy to introduce you to the culture,
topography, flavors, and people, that make this country a unique place. And no better way to do it,
than riding your own motorcycle and having the experience in your own hands. In the best brands,
we have a great variety of dual sport, street, enduro, and, cross for our motorcycle tours and rental.
REAL TESTIMONIALS
Loss or Damage Waiver (LDW)
Loss Damage Waiver (“LDW”). If you accept full LDW by your initials on the rental document at the additional daily rate, for each full or partial day that the motorcycle is rented to you and the motorcycle is operated in accordance with the Agreement, we assume responsibility for:
- The loss of, or damage to the motorcycle except, if permitted by law, for lost, damaged or stolen keys or remote entry devices, towing or tire services.
- Unless related to an accident, or recovery of the motorcycle when needed except for your amount of «responsibility», if any, specified on the rental document and LDW.
We offer a Loss or Damage Waiver program that limits your responsibility to $2700 (you must pay the first $2700 in damages). This program is available for:
- $27.50/day for motorcycles ≤ 650cc
- $44.00/day for motorcycles >650cc.
- Damage occurring to the rental motorcycle while on rent and used under normal working conditions.
- Equipment and motorcycles that are used for a purpose for which it was not designed.
- Misuse, abuse, or intentional damage.
- Damage to tires, or tracks.
- Mysterious disappearance and theft.
- Equipment not maintained or not maintained correctly.
- Damage caused by speeding or caused under traffic law violations.
- In case of guided tours, damages caused by not following the guide’s indications or after overtaking the guide.
If you accept LDW at the indicated daily rate, and the motorcycle is operated in accordance with the Agreement, we assume all loss or damage to the motorcycle from the amount as specified on the rental document and you accept responsibility for all other loss or damage. If you do not accept LDW, you owe for the total loss or damage to the motorcycle. Loss and damage are described in the rental jacket.
You acknowledge you have been advised that, should you decide not to go for the “LDW”, your own insurance or yourself, will cover loss or damage to the motorcycle. You also acknowledge reading the notice on loss damage shown on the rental document, or in these Terms and Conditions.
FREQUENTLY ASKED QUESTIONS
All the information about our general tours and custom tailor made tours for you and your friends. All the important things about renting our motorcycles for your peace of mind.
Your passport (we’ll take a copy from it).
A valid driver’s license issued in your country with a motorcycle endorsement for all riders in your party.
A credit card to cover your damage waiver.
Absolutely. Helmets (2), Jackets, gloves boots and touring trousers are included in the package. However, we know how comfortable is when you ride with your own gear. For your full enjoyment, we encourage you to bring your own gear, we can keep it for you during the rest of your stay in Ecuador so you can travel lighter.
Ecuador, is a pretty safe country. The people in the country love tourists; most of them depend on tourism to live. Traffic rules are the same as in the United States, with slight few changes that we will go over on our briefing prior to the beginning of your tour.
If you’re walking on your own, its very unlikely that something could occur, however, as a precaution try to avoid walking on your own after bars are closed. Specially in the big cities.
Our systems are a two way data transmitter. We will be able to know exactly where you are in case something happens. The assistance covers 24 hours a day. The system also features a panic button. In case there is an emergency, we will be able to respond to you as soon as it happens. Feel at ease and confident that we’ll cover your back for you to enjoy your ride.
Guided Tours
A guided Motorcycle tour is based settled date year where the departure is guaranteed, regardless if its one person or your whole family riding along with you. The whole logistics is sorted before hand and you basically don’t have to worry about anything other than riding. If your party is over 5 riders, there is a support vehicle following you at all times. This one will help with extra luggage room and tools in case something goes out of hand. That way you and your friends can continue the trip with no delays.
Of course! Not only that, but we can help you booking all sorts of activities and ideas before and after your tour with us. This includes Galapagos Islands
Yes, you can. As per Ecuadorean traffic laws, both need to have their own helmets.
Protective gear is included for the occupants on each bike.
Costs per passenger are specified in every tour.
Self Guided Tours
A self guided Motorcycle tour, gives you the chance to have freedom on the decision making, allowing you to own your adventure a bit more.
Basically, you will count with a preprogrammed GPS unit on your motorcycle rental that will lead the way and your party’s.
Hotels carefully selected are included all along your route. You also have the benefit to plan your trip any time of the year.
Besides the obvious, a self guided tour, allows you to be more flexible with a day to day riding and is perfect for smaller groups. A guided tour, has fixed dates a year and is capable to accommodate more people in the same group. It also counts with a support vehicle following the group throughout the journey.
Absolutely!, one of the advantages of this tour is the facility you have to do things on your own way and schedule free.
Rental
Its a 24 hour rental. No surprises there.
You may, however you need to let us know that this is your plan to prepare the needed paperwork so you can take the bike out of the border.
Yes, we do offer discounts:
5% discount for groups 3 or more motorcycles
Discounts for number of reservation days:
1 – 6 days: Standard rate
7 – 13 days: 7% off
14 – 25 days: 15% off
26 days and on: 20% off
Booking through or Deals Page
Promotion codes
Discounts will be applied to your reservation automatically, as long as the criteria explained met. Discounts can not be combined with other promotions or customer discounts.
Common Questions
Yes, after a short introduction video of safety in Ecuador, one of our staff will go along with you through the controls on your motorcycle. The idea is for you to leave the store comfortable to enjoy your ride.
You can make your reservation at any time. We strongly recommend you to plan your ride ahead so no surprises will be encountered. We will need 50% of the total rental or tour package with at least 8 weeks in advance via our website check out system or PayPal account. This will help us to have everything ready upon your arrival. *Once you arrive, you can cancel the 50% left with any major credit card:
*Visa, American Express, Diners Club and MasterCard.
We do understand that sometimes things don’t ago according to plan, hence, you can cancel any time 8 weeks prior to your tour / rental date. We will reimburse you the deposit minus 10% of the total due to the fact that the logistics involved in planning the tour also produces expenses to us.
Should you decide to cancel 8 weeks or earlier from your rental start date, the full
50% deposit will be held, and depending the case it could be considered to be kept for further use of the same rider.
Basically:
Your passport (we’ll take a copy from it).
A valid driver’s license issued in your country with a motorcycle endorsement for all riders in your party.
A credit card to cover your damage waiver.
Q: What kind of license do I need?
You need a valid driver’s license with a full motorcycle endorsement per rider.
As almost everything good in life, if you’re 18, you’re good to roll!
A full rain suit is included in your package.
Absolutely. Helmets (2), Jackets, gloves boots and touring trousers are included in the package.
However, we know how comfortable is when you ride with your own gear. For your full enjoyment,
we encourage you to bring your own gear, we can keep it for you during the rest of your stay in
Ecuador so you can travel lighter.
We use the latest Cardo Scala Pack Talk system and they are also included in the package.
Definitely. We have 35 lt waterproof last GIVI generation saddle bags, and a 45lt duffel if needed. «All these are included in the package.»
Q: What type of unit system does Ecuador work with?
Ecuador is a bit of a mix. When it comes to speed and distances, metric systems are used (kilometers).
And when it comes to volume and sometimes weight, english system is the most common use (US gallon, lbs.) So yes,
gas here is cheap as heck, so don’t be confused, you are actually paying for gallons.
We can offer you airport pick up/drop off upon request. It has an extra charge of USD 50 per party (from and to airport).
Upon availability with other customer’s trips, we can check schedules and try to do our best to help you. However,
we strongly suggest you to book your tour with at least 8 weeks in advance. We are posting when there’s available dates for each tour.
Yes, you can. As per Ecuadorean traffic laws, both need to have their own helmets. Protective gear is included for the occupants on each bike. Costs per passenger are specified in every tour.
Once we receive your final details and reservation payment, we’ll start working on your bike to be ready.
You will receive a mechanical check sheet with the inspections done by our mechanical team for you to double check it if need be.
It will also have all your add ons installed: saddle bags, GPS, protective gear, Pet shake dog on tank, etc…
Yes you may. Just make sure your other riders are older than 18 and have a full motorcycle endorsed driver’s license.
We can store your belongings in a secure place until your return. Should the need arise for us to keep some of your things a bit longer until your return
from the rest of your stay in Ecuador, i.e: helmet, boots, etc… we can take care of them for you.
All attractions and hotels are included on the package, along with mentioned meals on the rental. The idea on guided tours is that
you won’t have the need to use your wallet.
Our guide will have a tire repair kit, a portable compressor and a bike repair tool kit. They are proficient on its use and will help you if the need arises.
The bike will be delivered with a full tank, and fill ups are included in the package.
Given the type of motorcycles we use for rental and the condition we keep them at all times, the chance of a breakdown is very unlikely.
However, our support truck will help you in case you need to and our tour guide will also assist you on light mechanic repairs.
Furthermore, we count with a mechanic support network along our tour lines that can sort any possible issue.
The rental includes a local third party insurance (SPPAT) ready for the motorcycle. The rental also includes a medical travel insurance for the rider. All of our bikes have mechanical features to reduce the damage to them: crash bars, engine protectors, vinyls, etc., and they
are all insured by us. Depending your motorcycle, there will be an amount being held back to cover a deposit, which will be released once the bike has been returned.
Of course. It can be stressful to start your journey in the middle of ;traffic you are not used to.
Stop signs and traffic lights can mislead your peers and you may end up loosing each other.
Hence, when we’ll be discussing your final details, you can collect the motorcycle from one of our
locations outside of town in the intersection with the main routes that will take you north, south, east or west.
Should conditions won’t allow the group to continue, there are back up plans to sustain your enjoyment.
Arrangements will be made to make a detour and let you get back on track as soon as the weather allows.
Decision to continue will be based on group’s vote, or on the guides opinion. However, Ecuador’s climate is very friendly and chances of bad weather are low.
Yes, all breakfasts are included as well as the meals specified in the tour package.
Yes, you are allowed. However, please note that hotels and other logistics were booked upon the schedule.
Should you decide to leave, there is no reimburse on hotels booked for the tour.
We can help you to book your new hotels and such, and arrange the payment on your return.
Besides the obvious, a self guided tour, allows you to be more flexible with a day to day riding and is perfect for smaller groups.
A guided tour, has fixed dates a year and is capable to accommodate more people in the same group. It also counts with a support vehicle following your
party throughout the journey.
We’d love to say yes, but unfortunately it is not possible.
Yes you can. The tour will be quoted for each individual upon request.
Yes, it does. Every tour specifies what model can be used for what type of tour along with the price.
Yes you can. You would have to sign each other’s rental contracts. In case your friend’s motorcycle is damaged in your hands,
you will be held responsible for it.
The support truck is meant to be used in case of an emergency. If one of your group’s passenger is tired,
exemptions can be made. However, the truck very likely will be loaded with a spare bike, which means there won’t be space for your rental on it.
Our guides know where to take the best pictures for you and will definitely let you know where to stop to get the best memories of your experience.
Plus, it will also work as a leg stretcher to rest a little.
Basically you will have two 35lt saddlebags and on some tours, 45lt duffel bag. Of course, our suggestion is to travel light.
Should you opt for a long tour, many of the accommodations on the way have laundry services available.
In case of COVID cancellation, there is a full refund of your deposit upon a POSITIVE COVID test that won’t allow your travel to happen.
You still have some doubts? Ask us!
COLLABORATION
BRANDS WHO
TRUST
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Since 2016, our mission has been to reveal Ecuador’s core to the world one of the most beautiful countries in south america and the world.
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