FREQUENTLY ASKED QUESTIONS
&
REVIEWS
What our Customers say?
Since 2016, our mission has been to reveal Ecuador’s core to the world,
as one of the most beautiful countries in South America and the world.
As a 100% Ecuadorean company, our friendly staff will be happy to introduce you to the culture,
topography, flavors, and people, that make this country a unique place. And no better way to do it,
than riding your own motorcycle and having the experience in your own hands. In the best brands,
we have a great variety of dual sport, street, enduro, and, cross for our motorcycle tours and rental.
REAL TESTIMONIALS
Loss or Damage Waiver (LDW)
Loss Damage Waiver (“LDW”). If you accept full LDW by your initials on the rental document at the additional daily rate, for each full or partial day that the motorcycle is rented to you and the motorcycle is operated in accordance with the Agreement, we assume responsibility for:
- The loss of, or damage to the motorcycle except, if permitted by law, for lost, damaged or stolen keys or remote entry devices, towing or tire services.
- Unless related to an accident, or recovery of the motorcycle when needed except for your amount of “responsibility”, if any, specified on the rental document and LDW.
We offer a Loss or Damage Waiver program that limits your responsibility to $2700 (you must pay the first $2700 in damages). This program is available for:
- $27.50/day for motorcycles ≤ 650cc
- $44.00/day for motorcycles >650cc.
- Damage occurring to the rental motorcycle while on rent and used under normal working conditions.
- Equipment and motorcycles that are used for a purpose for which it was not designed.
- Misuse, abuse, or intentional damage.
- Damage to tires, or tracks.
- Mysterious disappearance and theft.
- Equipment not maintained or not maintained correctly.
- Damage caused by speeding or caused under traffic law violations.
- In case of guided tours, damages caused by not following the guide’s indications or after overtaking the guide.
If you accept LDW at the indicated daily rate, and the motorcycle is operated in accordance with the Agreement, we assume all loss or damage to the motorcycle from the amount as specified on the rental document and you accept responsibility for all other loss or damage. If you do not accept LDW, you owe for the total loss or damage to the motorcycle. Loss and damage are described in the rental jacket.
You acknowledge you have been advised that, should you decide not to go for the “LDW”, your own insurance or yourself, will cover loss or damage to the motorcycle. You also acknowledge reading the notice on loss damage shown on the rental document, or in these Terms and Conditions.
FREQUENTLY ASKED QUESTIONS
All the information you need about our rentals, tours and custom tailored services. All the important details about renting our motorcycles for your peace of mind.
- Your passport
- A valid driver’s license issued in your country with a motorcycle endorsement for all riders in your party.
- A credit card to cover your warranty voucher.
Absolutely. Helmets, jackets, gloves and touring trousers are included in the package. However, we know how comfortable is when you ride with your own gear. For your full enjoyment, we encourage you to bring your own gear, we can keep it for you during the rest of your stay in Ecuador so you can travel lighter.
Ecuador, is a safe country for tourists. The people in the country love visitors; most of them depend on tourism to live. Traffic rules are the same as in the United States, with slight few changes that we will go over on our briefing prior to the beginning of your tour.
Our systems are a two way data transmitter. We will be able to know exactly where you are in case something happens. The assistance covers 24 hours a day. In case there is an emergency, we will be able to respond to you as soon as it happens. Feel at ease and confident that we’ll cover your back for you to enjoy your ride.
Guided Tours
A guided motorcycle tour is an epic adventure on two wheels, where you join a group led by an experienced guide who knows the roads like the back of their hand. Picture this: cruising through breathtaking landscapes, from the high Andes to the lush Amazon, with every detail taken care of. Your guide not only leads the way but also shares insider knowledge about the places you visit, adding depth to your adventure. You don’t have to worry about route planning, accommodations, or the hassle of logistics. It’s all about soaking in the experience, meeting fellow riders, and enjoying the ride with peace of mind, knowing you’re in good hands. And the best part? It’s tailored to fit your style, whether you crave the thrill of off-road paths or the serenity of scenic backroads. Ready to throttle up for an adventure of a lifetime?
Of course! Not only that, but we can help you book all sorts of activities and ideas before and after your tour with us. This includes the Galapagos Islands!
Yes, you can. As per Ecuadorean traffic laws, both need to have their own helmets.
Protective gear is included for the occupants on each bike.
Costs per passenger are specified in every tour.
Self Guided Tours
A self-guided motorcycle tour is your ticket to freedom on two wheels, with a twist of personal adventure. Imagine having the open road before you, with the flexibility to explore Ecuador’s diverse landscapes at your own pace, from the whispering peaks of the Andes to the vibrant pulse of the coastal routes. We provide you with a meticulously planned itinerary, top-notch motorcycles, and all the necessary gear. Plus, you get expert tips on must-see spots and hidden gems, so you’re all set for an unforgettable journey. Accommodations and key logistics are pre-arranged, so you can focus on the ride and the beauty around you without the usual travel headaches. It’s the perfect balance between an organized adventure and the freedom to create your own path, making each moment on the road truly your own. Gear up for an adventure that’s as unique as you are!
Guided Motorcycle Tour:
- Lead by a Guide: You’ll be led by an expert who knows every twist and turn of Ecuador’s landscapes, ensuring you get the most out of your journey.
- Hassle-Free: From routes to accommodations and meals, everything is taken care of. Your only job is to soak in the experience and enjoy the ride.
- Insider Knowledge: With a local guide, you’ll discover hidden gems and stories that add an extra layer of richness to your adventure.
Self-Guided Motorcycle Tour:
- Your Own Pace: Freedom is yours. With no group to keep pace with, you can explore Ecuador’s beauty exactly how you want, making spontaneous detours whenever you desire.
- Privacy and Independence: The journey is yours alone or with chosen companions, offering a deeply personal experience with the road and the stunning vistas.
- Support When You Need It: You’re equipped with all the essentials and have support just a call away, ensuring peace of mind throughout your adventure.
Both guided and self-guided tours have their unique charms, whether it’s the carefree and enriched journey of a guided tour or the personal freedom and adventure of going self-guided. Ready to rev up your engine and explore?
Absolutely, you can! Customizing your own tour is where the real magic happens. 🌟 Whether you’re dreaming of a heart-thumping ride through the Andes, a serene journey along the coast, or an off-the-beaten-path adventure into the Amazon, we’ve got you covered. You pick the destinations, the pace, and the adventures that call to you, and we’ll tailor the perfect motorcycle tour for you. Want to mix a bit of cultural exploration with your rides? Or maybe add some extra days in a spot that’s caught your eye? No problem at all! We’re here to make sure your tour fits you like a glove, ensuring an unforgettable journey tailored just to your tastes and interests. Let’s start planning your dream ride!
Rental
No, the driving license issued in your country is all we require.
You may, however you need to let us know that this is your plan to prepare the needed paperwork so you can take the bike out of the border.
Yes, we do offer discounts depending on the rental period or number of rented motorcycles.
Ask our sales rep so we can give you a special quote!
Common Questions
Yes, after a safety breifing, one of our staff will go along with you through the controls on your motorcycle. The idea is for you to leave the shop comfortable to enjoy your ride.
You can make your reservation at any time. We strongly recommend you to plan your ride ahead so you have no surprises. We will need 50% of the total rental or tour package with at least 8 weeks in advance via our booking links. This will help us have everything ready upon your arrival. *Once you arrive, you can pay the 50% left with any major credit card:
*Visa, American Express, Diners Club or MasterCard.
We do understand that sometimes things don’t ago according to plan, hence, you can cancel any time 8 weeks prior to your tour / rental date with a cancellation penalty.
Should you decide to cancel 8 weeks or earlier from your rental start date, the full deposit will be held.
Any booking done with a discount is not subject to refunds, no matter the time of cancellation.
If you’re 18+, you’re good to roll!
A full rain suit is included in every guided tour. Or sold for $15 in every self-guided tour / rental.
We use the latest Cardo Scala Pack Talk system and they are also included in the guided tours. Or you can rent them for $12/day in the case of self-guided tours and rentals.
Definitely. We have 35 lt waterproof GIVI soft saddlebags, and a 45lt duffel if needed.
Ecuador is a bit of a mix. When it comes to speed and distances, metric systems are used (kilometers).
And when it comes to volume and sometimes weight, english system is the most commonly used (US gallon, lbs.) So yes,
gas here is cheap as heck, so don’t be confused, you are actually paying for gallons.
We offer airport pick up/drop off upon request. It has an extra charge of USD 40 per party (from and to airport).
Upon availability, we can check schedules and try to do our best to help you. However,
we strongly suggest you book your tour/rental with at least 8 weeks in advance.
Once we receive your final details and reservation payment, we’ll start working on your bike to be ready.
You will receive a mechanical check sheet with the inspections done by our mechanical team for you to double check it if need be.
Yes you may. Just make sure your other riders are older than 18 and have a full motorcycle endorsed driver’s license.
We can store your belongings in a secure place until your return.
You will be provided with a tire repair kit, a portable compressor and a bike Everything you need to help you if the need arises.
The bike will be delivered with a full tank, it should be returned fully fueled.
Given the type of motorcycles we use for rental and the condition we keep them at all times, the chance of a breakdown is very unlikely.
However, out team can help you in case you need assistance.
Furthermore, we count with a mechanic support network along our tour lines that can sort any possible issue.
The rental includes a local third party medical insurance (SPPAT). We offer for purchase an additional medical travel insurance for the rider and insurance for the bike.
Yes, all breakfasts are included as well as the meals specified in the tour package. Only for tours, not rentals.
Yes, you are allowed. However, please note that hotels and other logistics were booked upon the schedule.
Should you decide to leave, there is no refunds on hotels booked for the tour.
We can help you book your new hotels and such, and arrange the payment on your return.
We’d love to say yes, but unfortunately it is not possible.
Yes you can. The tour will be quoted for each individual upon request.
Yes, it does. Every tour specifies what model can be used for what type of tour along with the price.
Yes you can. You would have to sign each other’s rental contracts. In case your friend’s motorcycle is damaged in your hands,
you will be held responsible for it.
The support truck is meant to be used in case of an emergency. If one of your group’s passenger is tired,
exemptions can be made. However, the truck very likely will be loaded with a spare bike, which means there won’t be space for your rental on it.
Our guides know where to take the best pictures for you and will definitely let you know where to stop to get the best memories of your experience.
Plus, it will also work as a leg stretcher to rest a little.
Basically you will have two 35lt saddlebags and, one 45lt duffel bag. Of course, our suggestion is to travel light.
Should you opt for a long tour, many of the accommodations on the way have laundry services available.
You still have some doubts? Ask us!
COLLABORATION
BRANDS WHO
TRUST
US
Since 2016, our mission has been to reveal Ecuador’s core to the world one of the most beautiful countries in south america and the world.
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