TERMS & CONDITIONS
REQUIREMENTS FOR A MOTORCYCLE RENTAL
- You must be at least 18 years old
- You must have a valid driver's license with a full motorcycle endorsement
- You must have a major credit card
WHAT IS INCLUDED IN THE RENTAL RATE
- Unlimited miles (select models) and no hourly charges
- Use of vehicle for a 24 hour period.
- Full Protective Gear.
Please refer to our Frequently Asked Questions (FAQ) section for specifics about gear depending on your tour selection.
CUSTOMER ORIENTATION
After a short safety video, every client will receive an orientation from our staff to the motorcycle which involves all aspects of safe motorcycle operation, the client's care responsibilities and local law briefing.
STORAGE
Ecuador Bike Rental will provide storage for luggage excess, and other valuables free of charge.
FUEL
Depending on your tour selection, fuel is worked in different ways. Please refer to our FAQ section. You will be given a full tank motorcycle to start with, always.
HELMETS (INCLUDED IN DAILY RENTAL RATE)
Touring helmets are provided with all motorcycle rentals and all tours. Clients are encouraged to bring their own helmets for comfort and style. In addition, helmets may be purchased at our store. The use of helmets is mandatory by law in the whole country.
ADDITIONAL DRIVERS
1 additional driver is permitted at no extra charge. The minimum age for an additional driver is 18 and a valid motorcycle license is required. A signed waiver for this driver is needed at the moment of the rent.
MAINTENANCE RESPONSIBILITY
The customer is responsible for checking engine oil levels at each refueling and reporting mechanical failures immediately. Instructions and procedures for maintenance expense reimbursement are provided at pick-up. Customers may be held responsible for mechanical damage due to negligence in motorcycle operation or failure to provide normal maintenance.
RETURN POLICY
A rental day is 24 hours. A fee of $20/hour may apply for vehicles returned late.
REFUND POLICY
All confirmed rental reservations are non-refundable, unless specified under that of the Reservation Cancellation Protection guidelines (see below). No refunds on early returns.
PAYMENT METHODS
Reservations, can be done via check out on our website or our PayPal Account. For the final payment prior your tour, major credit cards are accepted
BOOKING TERMS
Reservation can be done via PayPal with the 50% of the tour at least 6 weeks before your tour date. The 50% must be paid in full tat the moment of your motorcycle pick up/tour date. Reservations are refundable up to 6 weeks for self-guided adventure and 8 weeks for guided tours. The reservation will be subtracted 10% of the whole package due to booking and administration expenses, regardless your cancellation date.
INSURANCE AND PROTECTION PLANS
The mandatory transit accidents transit insurance (SPPAT) is included in any plan or rental. This is a third party insurance that covers also your medical expenses up to a certain value. From there, our travel insurance provided with any Guided Tour or Self-Guided Tour takes over.
ROADSIDE ASSISTANCE
We count with a workshop network all around the country in order to provide mechanical aid to our customers should the event of the bike to become inoperable. This is when simply is beyond the customer care of the bike. i.e. battery dead due to leave the lights on.
