ECUADOR BIKE RENTAL by SLEIPNER awarded with TripAdvisor certificate. Quito, Ecuador – May 28, 2019. The world’s most trusted travel review website TripAdvisor has awarded Ecuador Bike Rental by Sleipner their first Certificate Of Excellence. Establishments earn this certificate by achieving excellence in execution in their operations. Their customers reflect their satisfaction through reviews of their services.
“After two years of successful operations, and over 500 happy clients. Their feedback based on service survey tools have helped us tons to improve our services continuously and to take it to the next level. Its been a wonderful two first years. Filled with hard work and reflected in our customer’s faces once they finish their experience satisfied. Willing to come back to see what they missed of the country.
The team
Our staff makes the difference in the service, they all are at least bilingual. Our guides have a thorough knowledge of our country’s backroads and activities here. What to see and what to do to get the most out of our customer’s visit…” says the spokesman David Garces. “Our customers end up being our friends, and we have close contact with them. We strive to make them feel like part of the family”. To be able to accomplish this remarkable feat in a bit less than two years, the company had to comply with TripAdvisor high level of satisfaction.
This is quantified by the number of reviews the company has received in a time frame, added to the overall rating of the reviewers. Businesses earn this achievement over time by consistently delivering excellent service. They approximately represent the 10% of total companies listed on TripAdvisor. This is one of the most reliable sources as its impossible to pay for these awards, unlike other certificate programs. This accolade is not the first one that the company receives.
Distintivo Q
A year ago, Quito Turismo in Ecuador awarded the company the “Distintivo Q”. High standard Tourism Operators all around Ecuador receive this one. This also encompasses Hotels, restaurants, and venues that achieve the highest service quality and are considered focal trusted tourism points. Getting this award is extremely hard, especially in La Mariscal area in Quito, which is considered the main touristic point in Ecuador’s capital.
The company needed to raise its standard in many fronts within such a short period. We put all the effort on system reliability, process management, supply chain, social responsibility, and of course, service quality. We have been honored with the award for the second year in a row, along with receiving the certificate of excellence from TripAdvisor. Is a major recognition for keeping our customers happy,” adds Bryan Villamil the general manager.
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